"Practicality and aesthetics coexist, service and sincerity go hand in hand."

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Last Updated:2026年3月19日

Company Name:兰州市筱娅商贸有限公司

Address:甘肃省兰州市城关区张掖路街道通渭路1号房地产大厦27层-2702(A0098)(JQ)

Authorized Director:王小丫

Social Credit Code:91620102MAK5RRF71H

Email:service@mail.zetuspolx.com

Phone:+86 19245778384

Thank you for choosing ZETUSPOLX UK Department Store Goods! We are committed to providing you with high-quality products and thoughtful service. We specialize in four main categories: Home Living, Travel Essentials, Personal Care, and Artistic Treasures, offering a variety of items such as handcrafted ceramic vases, vintage leather travel cases, natural scented candles, and handmade leather notebooks.

If you have any questions, suggestions, or requests during your shopping experience, please feel free to contact us through the following channels. We will respond promptly and work diligently to resolve any issues you may have.

1. Official Contact Channels

Our official communication email is: service@mail.zetuspolx.com

You can contact us via this email for any inquiries, including but not limited to: product inquiries, order status, logistics tracking, after-sales requests, suggestions, and more. We carefully review each email and will provide you with professional and detailed responses in a timely manner.

2. Customer Service Hours

Customer service team hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

Note: During working hours, we will respond to your email inquiries within 1 business day. For inquiries outside of working hours (weekends and holidays), we will address them during the next business day. Thank you for your understanding and patience.

3. Common Inquiry Guidelines

To make your inquiries more efficient, you may refer to the following common inquiry categories and specify the relevant details in your email so we can address your issue more quickly:

  • Product-related: Inquiries about product details, specifications, usage instructions, etc. (please mention the specific product name, e.g., handcrafted ceramic vase, foldable travel cup, etc.)
  • Orders and Logistics: Order status, shipping progress (please mention your order number), shipping times (1-3 business days), delivery times (7-10 business days), etc.
  • Other Requests: After-sales returns/exchanges, payment-related issues, brand partnership suggestions, etc.

    • 4. Friendly Reminder

    ZETUSPOLX is deeply rooted in the UK, carefully selecting each product and dedicating ourselves to serving every customer. No matter what questions you have, please feel free to contact us. Your satisfaction is our greatest motivation.

    We will continue to optimize our services to provide you with a more convenient and thoughtful shopping experience. Once again, thank you for your trust and support!

    ZETUSPOLX Customer Service Team