"Practicality and aesthetics coexist, service and sincerity go hand in hand."

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Last Updated:2026年3月19日

Company Name:兰州市筱娅商贸有限公司

Address:甘肃省兰州市城关区张掖路街道通渭路1号房地产大厦27层-2702(A0098)(JQ)

Authorized Director:王小丫

Social Credit Code:91620102MAK5RRF71H

Email:service@mail.zetuspolx.com

Phone:+86 19245778384

Thank you for choosing ZETUSPOLX UK Department Store Goods (We specialize in four main categories: home living, travel essentials, personal care, and artistic items, including handcrafted ceramic vases, vintage leather travel cases, and more). To protect your legal shopping rights and ensure that each of your purchases is worry-free, we have established this return and exchange policy in accordance with our operational guidelines. All terms are clear and transparent, so please read carefully.

1. Return and Exchange Period

All products purchased can be returned or exchanged within 14 days from the date of receipt (subject to the conditions outlined in this policy). After this period, requests will not be accepted. We appreciate your understanding.

2. Shipping Fees for Return/Exchange

Shipping fees for returns and exchanges will be determined based on the party at fault. Details are as follows:

  • If the return/exchange is due to our fault (e.g., product quality issues, wrong items shipped, missing items), ZETUSPOLX will bear all return/exchange shipping costs, and you will not be required to pay any shipping fees.
  • If the return/exchange is due to your personal reasons (e.g., dislike, wrong style, or subjective preference), you will bear all return/exchange shipping costs. Please choose a reliable shipping method to ensure the items are returned in good condition.

    • 3. Return/Exchange Conditions and Process

    Conditions for Processing

    Once your order status changes to "Shipped," you can apply for an exchange or return. The order status will be automatically updated within 24 hours after you successfully receive the product, making it easy for you to check and proceed with the return/exchange.

    Process

    Please contact our customer service via our official email service@mail.zetuspolx.com to apply for a return or exchange. Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). During these hours, we will promptly coordinate with you to confirm the reason for the return/exchange, product details, and shipping instructions, and provide you with clear guidance.

    4. Refund Details

    After we receive the returned product(s) that meet the return/exchange requirements, we will complete the refund review and processing within 15 business days. The refund will be directly credited to your original payment account (e.g., credit card, third-party payment account, etc.), and the time of arrival will depend on the processing rules of the payment channel. Please pay attention to any changes in your account balance.

    5. Important Notes

  • When applying for a return/exchange, please ensure the product is in brand-new, unused condition, undamaged, with complete packaging, and all original accessories and tags included. Otherwise, it may affect the approval of your return/exchange request.
  • The shipping time for orders is approximately 1-3 business days, and the expected delivery time is around 7-10 business days. If you have not received your product on time, you can contact customer service through our official email to check the shipping progress.
  • If you have any questions about this return and exchange policy or encounter any issues during the process, please feel free to consult our customer service within the working hours via our official email. We are here to assist you.

    • ZETUSPOLX is always committed to operating with integrity and providing thoughtful service to each customer. Thank you for your trust and support!

    Return and exchange address:甘肃省兰州市城关区张掖路街道通渭路1号房地产大厦27层-2702(A0098)(JQ)