"Practicality and aesthetics coexist, service and sincerity go hand in hand."

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Last Updated:2026年3月19日

Company Name:兰州市筱娅商贸有限公司

Address:甘肃省兰州市城关区张掖路街道通渭路1号房地产大厦27层-2702(A0098)(JQ)

Authorized Director:王小丫

Social Credit Code:91620102MAK5RRF71H

Email:service@mail.zetuspolx.com

Phone:+86 19245778384

Dear ZETUSPOLX Customer,

Thank you for choosing our UK Department Store Goods! We specialize in four main categories: Home Living (handcrafted ceramic vases, bamboo cutlery sets, creative ice cube molds), Travel Essentials (vintage leather travel cases, foldable travel cups, portable toiletry bags), Personal Care (natural scented candles, bamboo toothbrushes), and Artistic Treasures (handmade leather notebooks, handcrafted ceramic mugs). To protect your shopping rights and clearly communicate the scope of our services, we have developed this warranty policy. Please read it carefully.

1. Warranty Service

Currently, ZETUSPOLX does not provide warranty services for any of our products. We appreciate your understanding.

2. Related Service Guidelines

If you receive a product with quality issues, damage, or discrepancies, please refer to our return and exchange policy for further assistance. The main details of the return and exchange process are as follows (summary):

  • Return/Exchange Period: You can apply for a return or exchange within 14 days of receiving the product.
  • Application Channel: Once your order status changes to "Shipped," you may contact customer service via our official email to request a return or exchange.
  • Detailed Rules: Please refer to the ZETUSPOLX official return and exchange policy for a complete overview of the process and responsibility breakdown.

    • 3. Inquiries and Assistance

    If you have any questions regarding warranty matters or need further information on our return and exchange policy, feel free to contact customer service at service@mail.zetuspolx.com.

    Customer Service Hours: Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). We will promptly respond during working hours and provide you with professional assistance.

    4. Additional Notes

  • The shipping time for orders is approximately 1-3 business days, and the expected delivery time is around 7-10 business days. If you notice any issues with your product upon receipt, you may proceed with a return or exchange within the allowed period as per our policy.

    • Thank you for your understanding and support. ZETUSPOLX is always dedicated to providing excellent service to every customer, striving to offer high-quality products and convenient services. We sincerely appreciate your trust!