"Practicality and aesthetics coexist, service and sincerity go hand in hand."

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Last Updated:2026年3月19日

Company Name:兰州市筱娅商贸有限公司

Address:甘肃省兰州市城关区张掖路街道通渭路1号房地产大厦27层-2702(A0098)(JQ)

Authorized Director:王小丫

Social Credit Code:91620102MAK5RRF71H

Email:service@mail.zetuspolx.com

Phone:+86 19245778384

Welcome to ZETUSPOLX! We are a UK-based department store brand specializing in a wide range of products, including home living items (handcrafted ceramic vases, bamboo tableware sets, creative ice cube molds), travel essentials (vintage leather travel cases, foldable travel cups, portable toiletry bags), personal care products (natural scented candles, bamboo toothbrushes), and artistic items (handmade leather notebooks, handcrafted ceramic mugs).

Protecting your personal privacy and data security is our core responsibility. This Privacy Policy will clearly inform you about how we collect, use, store, and protect your personal information, as well as the rights you have regarding your data. We ensure that our operations strictly comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. By using our services, you agree to our processing of your personal information as outlined in this policy.

1. Scope of Application

This Privacy Policy applies to the personal information we collect and process during your interaction with ZETUSPOLX, such as browsing our website, purchasing our products, contacting customer support, and submitting feedback. Regardless of the channel through which you interact with us, this policy will govern the collection and processing of your personal data.

2. Personal Information We Collect and Its Purpose

We follow the principles of "lawful, fair, and necessary" data collection and only gather personal information that is related to the services we provide. We do not collect irrelevant information, and all data collected is used to enhance your shopping experience, as detailed below:

(a) Necessary Personal Information

  • Order and Delivery Information: Includes your name, contact details, and shipping address, which is required to fulfill your order, ship products (shipping time 1-3 business days), track logistics, and notify you of delivery (estimated delivery time 7-10 business days).
  • Payment Information: Includes payment account details (only used for transaction verification; we do not store your full payment password), which is necessary to process your payment and ensure transaction security.
  • Consultation and Feedback Information: Includes your inquiries, feedback, and communication records with customer support, which are used to respond to your questions, handle requests (e.g., product inquiries, order tracking), and improve our products and services.

    • (b) Non-Essential Personal Information

    If you choose to provide preferences or interests, this information will be used to recommend products better suited to your needs (e.g., home living products, travel essentials). You can choose not to provide or withdraw your consent at any time, which will not affect your access to our core services.

    3. Rules for Using Personal Information

    We strictly use your personal information only for the purposes we have specified and will not exceed the scope informed at the time of collection. We ensure that data usage is fair, lawful, and transparent:

  • Order Services: Including order confirmation, product packaging and shipping, logistics tracking, and after-sales support to ensure a smooth shopping process.
  • Responding to Inquiries and Requests: Handling your product inquiries, order tracking, feedback, etc. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00), to ensure timely assistance.
  • Optimizing Products and Services: Using anonymized data to analyze user needs, optimize our product selection (e.g., the iteration of our four main product categories), shopping process, and service quality to improve your experience.
  • Security: For identity verification, anti-fraud monitoring, data security protection, and ensuring the security of your account and transactions, preventing data leakage or misuse.

    • 4. Personal Information Protection Measures

    We employ industry-leading security technologies and strict management protocols to fully protect your personal information, ensuring its confidentiality, integrity, and availability, in compliance with UK data protection laws:

  • Data Encryption Protection: We encrypt the storage and transmission of your personal information, order details, and payment data to prevent leakage, tampering, or misuse.
  • Strict Access Control: Only authorized personnel have access to the necessary user data. We implement a comprehensive access control mechanism and ensure that unauthorized access and data leaks are prevented.
  • Compliance with Storage and Disposal: We store your personal data in compliance with UK regulations, retaining it only for the period necessary to provide services. After the retention period, the data will be securely deleted or anonymized.
  • Security Technology Updates: We regularly update our data security technologies and protection systems, conduct security checks and risk assessments, and take proactive measures to prevent data security risks.

    • 5. Sharing and Disclosure of Personal Information

    We commit not to disclose, sell, or rent your personal information to any third party, except in the following legal or contractual circumstances. We will strictly control the scope of sharing and ensure your information is protected:

  • With Your Explicit Consent: We may share your personal information with third parties (such as logistics providers) only when you have explicitly authorized us to do so. This includes sharing necessary details like your shipping address and contact information for product delivery.
  • Legal Requirements: We may disclose your personal information as required by UK and relevant regional laws, administrative orders, or judicial requests.
  • To Facilitate Service Delivery: We may share necessary information with third parties who provide us with services (such as payment service providers or logistics companies), ensuring they comply with this privacy policy and applicable regulations and do not misuse or disclose your data.

    • 6. Your Personal Information Rights

    In accordance with UK data protection laws, you have the following rights regarding your personal information, and we will provide convenient channels for you to exercise these rights:

  • Right to Know: You have the right to know how we collect, use, and store your personal information. You can consult this privacy policy or contact customer service for more details.
  • Right of Access: You have the right to request a copy of your personal information and understand how your data is being processed.
  • Right to Rectify: If your personal information is inaccurate (e.g., incorrect shipping address or contact details), you have the right to request us to correct it.
  • Right to Delete: Under applicable conditions, you have the right to request the deletion of your personal information. We will process such requests within the required timeframes.
  • Right to Withdraw Consent: You have the right to withdraw your consent for collecting and using your personal information. After withdrawal, we will stop collecting and using your data, but this will not affect any prior data processing based on your consent.

    • 7. Exercising Your Rights and Contacting Us

    If you wish to exercise any of the rights mentioned above, have any questions or concerns about this privacy policy, or discover any issues related to your personal information, you can contact us through the following channels, and we will respond promptly:

  • Official Email: service@mail.zetuspolx.com
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00).

    • We will verify your identity upon receiving your request (to ensure data security) and provide a clear response and process it within the legally required timeframes.

    8. Privacy Policy Updates and Notifications

    As UK data protection laws are updated and our business evolves, this Privacy Policy may be revised. If there are any significant changes, we will notify you through official channels (such as an announcement on our relevant pages). The revised Privacy Policy will take effect from the date of its publication. Please check this policy regularly to stay informed of the latest privacy protection measures.

    9. Friendly Reminder

    Please take good care of your personal information (such as payment accounts and contact details) and avoid disclosing it to others to prevent unnecessary loss due to data leakage. If you discover any unauthorized use or leakage of your personal information, please contact us immediately, and we will fully assist you in resolving the issue.

    ZETUSPOLX is committed to upholding the core principles of privacy protection and prioritizes the security of your personal data. We strive to safeguard your trust. Thank you for your understanding and support!