"Practicality and aesthetics coexist, service and sincerity go hand in hand."

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Last Updated:2026年3月19日

Company Name:兰州市筱娅商贸有限公司

Address:甘肃省兰州市城关区张掖路街道通渭路1号房地产大厦27层-2702(A0098)(JQ)

Authorized Director:王小丫

Social Credit Code:91620102MAK5RRF71H

Email:service@mail.zetuspolx.com

Phone:+86 19245778384

Welcome to ZETUSPOLX's Products and Services!

These Terms of Service (hereinafter referred to as "the Terms") are a legally binding agreement between you (hereinafter referred to as "the User") and ZETUSPOLX (hereinafter referred to as "we" or "us") concerning your purchase of our department store products and the use of our related services.

We are a UK-based department store brand, specializing in home living, travel essentials, personal care, and artistic items. All of our services strictly follow the relevant consumer rights laws and e-commerce regulations in the UK, aiming to provide you with a safe, convenient, and high-quality shopping experience. Before browsing, purchasing products, or using our services, please read these Terms carefully. Your browsing, placing orders, and making payments are considered as your full understanding and acceptance of these Terms.

1. Scope of Services and Product Descriptions

  • Scope of Services: Our services include providing sales of department store products, order processing, logistics delivery, customer support, and other related services. The specific details of these services may be adjusted in response to business development, and any changes will be communicated through official channels.
  • Main Product Categories: Our department store products are grouped into four main categories, as follows:Home Living: Handcrafted ceramic vases, bamboo tableware sets, creative ice cube molds.Travel Essentials: Vintage leather travel cases, foldable travel cups, portable toiletry bags.Personal Care: Natural scented candles, bamboo toothbrushes.Artistic Items: Handmade leather notebooks, handcrafted ceramic mugs.
  • Product Information: We strive to ensure that the product information displayed on our platform (including images, descriptions, specifications, etc.) is accurate, true, and complete. However, slight discrepancies may occur due to technical errors or product batch differences. If you find that the product you receive does not match the displayed information, please contact customer support for assistance.

    • 2. Order and Transaction Rules

  • User Information: When placing an order on our platform, the user is required to provide true, accurate, and complete personal information (including name, contact details, shipping address, etc.). If the order cannot be fulfilled or delivery is delayed due to incorrect information provided by the user, the user will be responsible for such issues.
  • Order Confirmation and Payment: Once the user places an order and completes payment, a transaction relationship is established. The order becomes effective from the date the payment is successfully made, and we will fulfill the shipping obligations according to the order details.
  • Order Cancellation and Modifications: After the order becomes effective, users can cancel or modify their orders by contacting customer support before the order is shipped. Once the order has been shipped, it cannot be canceled or modified. Users can follow our return and exchange policy after receiving the product.
  • Product Pricing: The product price is based on the amount displayed on the platform at the time of order. The price includes applicable taxes, and users do not need to pay extra taxes. Customs duties will be charged according to the local regulations of the user's region and are the responsibility of the user.

    • 3. Shipping and Delivery Services

  • Shipping Time: After confirming the order and payment, we will complete the packing and shipping of the product within approximately 1-3 business days. In case of holidays, peak logistics periods, or force majeure factors, there may be slight delays. We will notify the user promptly.
  • Delivery Time: After the product is shipped, it will be delivered through quality logistics channels in the UK and internationally. The estimated delivery time is approximately 7-10 business days. Delivery time may be affected by logistics transfers, local policies, weather conditions, and other factors. The actual delivery time is subject to the actual situation.
  • Receiving the Product: The user must check the product’s appearance, quantity, and condition upon receipt. If any damage, shortage, or issues are found, the user must take photos as evidence and contact customer support within 24 hours. We will verify and handle the issue promptly. If the user does not check the product at the time of receipt and fails to provide valid evidence of any issue discovered later, we will not be able to offer after-sales support.

    • 4. Customer Service Standards

  • Customer Service Channels: If you encounter any issues during the shopping process (including product inquiries, order tracking, after-sales service, etc.), you can contact our customer support team via our official email at service@mail.zetuspolx.com.
  • Customer Service Working Hours: Our customer service team operates Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00). We will respond to your inquiries within one business day during working hours. Inquiries made outside working hours will be processed at the earliest in the next working session. We appreciate your understanding and patience.
  • Customer Feedback: We strive to resolve any issues for the user. If the user has complaints about customer service, they can provide feedback via our official email, and we will verify and improve our services.

    • 5. User Rights and Responsibilities

    (a) User Rights

  • Users have the right to browse and understand our product information and services, and make independent choices regarding product purchases.
  • Users have the right to question and provide feedback on product quality and service, and request timely handling of such issues.
  • In accordance with relevant policies, users have the right to request returns or exchanges, inquire about order and logistics information.
  • Users have the right to request that we protect their personal information, as detailed in our Privacy Policy.

    • (b) User Responsibilities

  • Users must comply with these Terms of Service and other related regulations issued by us, and must not use our services for illegal, fraudulent, or other wrongful activities.
  • Users must provide true, accurate, and complete personal information and order details. If there are any changes, users must update them in a timely manner.
  • Users must respect our intellectual property rights and not copy, distribute, or modify our product images, copywriting, brand logos, or other content without permission.
  • Users must properly safeguard their account and payment information, and take responsibility for any information leakage, account theft, or other issues caused by their own actions.
  • Upon receipt of the product, users must check it promptly and cooperate with customer service for after-sales issues, providing true and valid evidence.

    • 6. Our Rights and Responsibilities

    (a) Our Rights

  • We have the right to adjust the product types, prices, and service content based on business development needs. Changes will be communicated to users through official channels.
  • We have the right to remind users of violations, stop inappropriate behavior, and refuse to provide services or terminate transactions in serious cases.
  • In accordance with the law and these Terms, we have the right to handle user orders, after-sales matters, and other related issues.

    • (b) Our Responsibilities

  • We strictly comply with relevant UK laws and regulations, and operate in good faith to provide users with quality-standard products.
  • We will fulfill shipping obligations accurately and promptly according to the details in the order, ensuring the safe delivery of products.
  • We will provide standard customer service, respond to user inquiries in a timely manner, and handle after-sales issues appropriately.
  • We will protect users' personal information security and will not disclose, sell, or rent personal data without authorization, in accordance with our Privacy Policy.
  • We will clearly and transparently display product information, pricing, service rules, etc., to ensure users' right to know.

    • 7. Disclaimer

  • Force Majeure: If we are unable to fulfill shipping, customer service, or other service obligations due to force majeure factors (including but not limited to earthquakes, floods, typhoons, wars, policy changes, logistics interruptions, etc.), we will notify users promptly and will not bear liability for related breaches, but we will make efforts to minimize any user losses.
  • User's Own Fault: If any issues arise due to user error (including but not limited to providing incorrect information, failing to check the product in time, personal information leakage, etc.), the user will bear responsibility. We do not assume responsibility for such issues.
  • Logistics Service Provider Issues: If any problems occur due to logistics service providers (such as delivery delays, product damage, or loss), we will assist users in communicating with the logistics provider but will not bear direct compensation responsibility.
  • Returns and Exchanges Based on Personal Preferences: If the user requests a return or exchange due to personal reasons (such as not liking the product or style), the user must follow our return and exchange policy, and the related shipping costs will be borne by the user.

    • 8. Amendments and Changes to the Terms

  • As UK laws and regulations are updated and our business evolves, these Terms of Service may be revised. The revised Terms will be published through official channels (e.g., platform announcements) and will take effect from the date of publication.
  • If you continue to use our services after the Terms are updated, it is deemed that you have fully understood and agreed to the revised Terms. If you disagree with the revised Terms, you may stop using our services, and both parties' rights and obligations will be governed by the previous version of the Terms.

    • 9. Dispute Resolution

  • The establishment, performance, interpretation, and dispute resolution of these Terms shall be governed by UK laws and regulations.
  • If any disputes arise between you and us regarding these Terms or services, both parties should first attempt to resolve the issue amicably. If negotiation fails, either party has the right

    • to resolve the matter through UK judicial channels.

    10. Miscellaneous

  • These Terms of Service constitute the core agreement between you and us. Any unaddressed matters may refer to our Privacy Policy, Return and Exchange Policy, Shipping and Delivery Policy, and other related documents. These documents have the same legal effect as these Terms.
  • If you have any questions about these Terms of Service, you can contact customer support via our official email at service@mail.zetuspolx.com. We will respond promptly.
  • These Terms of Service take effect from the moment you first use our services or place an order and remain valid until the termination of the transaction relationship and the completion of related after-sales matters.